PLEASE REMOVE ALL ELECTRONIC TOLL PAYMENT DEVICES (PrePASS, EZpass, Etc) FROM THE VEHICLE(S) PRIOR TO SHIPPING. BOTH THE CARRIER AND ROUTE RUNNERS ARE NOT RESPONSIBLE FOR ANY CHARGES INCURED DO TO THESE DEVICES BEING LEFT IN / ON THE VEHICLE(S). Although, we will provide you with documentation to prove that your vehicle was being shipped and you should be refunded by the respective companies.
Route Runners Auto Transport is a registered and bonded property broker (MC#004162). This agreement is between solely the customer and his, her or its duty authorized Agents, (herein after referred to as "customer"), and Route Runners Logistics, Corp. (DBA Route Runners Auto Transport).
Cancellation & Refund Policy
The option to cancel a shipping order is available at any time, at no cost with no cancellation fees as long as order has not yet been assigned (dispatched) to a Carrier (transporter). The amount paid it will be refunded to full. Refunds will be processed within 48 business hours of the cancellation request. Cancellation of an order must be submitted in writing via email sent to firstname.lastname@example.org. Route Runners Auto Transport does not accept or honor cancellations made via phone call.
Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Route Runners Auto Transport notifies Customers via email (the email provided at service booking).
Order(s) booked as "Standard" - partial payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), the partial payment will not be refunded as our services have been rendered when a Carrier (transporter) is assigned (dispatched).
Order(s) booked as "Full Pay" - full payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched) $200.00 will be assessed as our services have been rendered when a Carrier (transporter) is assigned (dispatched). The remaining balance will be refunded in full.
Contract Terms and Liability Disclaimer
Damage must be noted in the proper place on the Bill of Lading and signed by Customer regardless of weather conditions, time of day or day of week. Signing the Bill of Lading and inspection report without notation of any damage verifies that Customer has received his vehicle(s) in satisfactory condition, and that Route Runners Auto Transport/Carrier and their agents are relieved of any further responsibility. Carrier damage claims are covered by a minimum of $750,000.00 public liability and property damage. All claims must be submitted in writing within 24 hours of delivery. Route Runners Auto Transport will share the Carrier insurance policy details upon request. Customer agrees that Route Runners Auto Transport is not liable for any property damage claims to Customer's vehicle and that his, her or its sole remedy is against the Carrier.
Customer agrees and understands that Route Runners Auto Transport is a registered transportation property broker and is acting solely in the capacity of a broker. Customer allows Route Runners Auto Transport to contract with other licensed and insured Motor Carrier(s), (hereinafter referred to as "Carrier"), to transport the vehicle(s) described in this shipping order.
Customer further agrees and understands that Route Runners Auto Transport's sole responsibility in the transaction between the customer and Route Runners Auto Transport is to procure a Carrier for shipment of the customer's property. Customer understands that Route Runners never takes possession, or delivers the Customer's property.
Customer agrees and understands that all claims for damage to property arising out or occurring during the taking possession of, transporting, or delivery of Customer's property falls under the Carmack Amendment, if the transport is interstate.
This Agreement and any shipment here under is subject to all terms and conditions of Carrier's tariff and the uniform straight Bill of Lading, copies of which are available at the office of Carrier.
This supersedes all prior written or oral representation of Route Runners Auto Transport and constitutes the entire agreement between Customer and Route Runners Auto Transport and may not be changed except in writing signed by an officer of Route Runners Auto Transport Customer warrants that he, she or it has read this agreement in its entirely and by continuing with the transaction, fully understands and agrees to its terms. Further, Customer waived any claims or defenses based in whole or in part on not reading, knowing, or understanding these terms and conditions and agrees to indemnify and hold harmless Route Runners Auto Transport for any fees or cost, including attorney's fees and costs, arising out of any claims or defenses asserted bases upon not reading, having knowledge of, or understanding these terms and conditions.
Route Runners Auto Transport's U.S Department of Transportation Broker's license number is 2960132.
"Long story short, I've had terrible luck with almost every company involving my move cross-country. I moved both of my vehicles (uncovered) with this company (who used another company). I had the luck and pleasure of working with Rob, who helped me out a lot. Even went as far as giving me advice on dealing with other companies who attempted to..."
"I was helping my sister move to New York and I went online to find a car shopping company. I selected these guys here at route runners. They were very honest and the price stayed the same!!! I had friends who had bad experiences with some companies but the RR team was phenomenal and I would recommend to anybody who needs their vehicle shipped!"
"This was my second time using Route Runners Logistics and I highly recommend them! Their team helped were professional and extremely knowledgeable. Communications via email and phone are timely and courteous--they let you know when your vehicle has been assigned and then the driver calls to confirm details for both pick up and delivery. They arrived on time for..."
"The customer service i received definitely stood out from other companies in this industry, they were nice and friendly and made me feel that i had chose a good, reputable company to ship my car. The whole process went smoothly. Also was very glad that the rate that they gave me was locked in and didnt change. Would definitely use again! And recommend this..."
"The route runners company shipped by beautiful Audi right from the dealership to my house. An experience i never dealt with before but these guys are great, answered all my questions and searched their reviews and they were better then the competition. Thanks again would highly recommended!!"
"I moved from NY to FL and used this company to ship my car. Company is very reliable, they picked up on time and delivered as scheduled. Got my car intact without any stretches and perfect conditions. I’m glad I used their service and highly recommended. "
"I used RouteRunners for transporting a project vehicle(and we all know what a project vehicle means) I purchased on Marshal Motors. Rob and his team from RR was amazing! He coordinated with my seller on pickup and kept me informed the whole time. The driver(from Indiana...
"Rob was very helpful in the whole process and the drivers got my car from West Virginia to Texas in two days! Very friendly and straight forward. More than I can say for my furniture movers...anyway, I would highly recommend this company!"
"I’m a marine in the military and now just moved my Jeep Wrangler for a second time with route runners because I had to change my station. Both times they were fantastic and were accurate with the price. Other companies will often tell you a low ball rate and tell you it’s more cash later on. Not with these guys, fast safe and reliable!"