(888) 424-4420 | Info@routerunnerslogistics.com

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Q: When Will My Vehicle Be Picked Up?

A: If you are looking for immediate pickup, we can accommodate pick up within 3 days. In some case we can even pick up the same day.Expedited services are available for rush shipments and time sensitive transports.

Q: When Will My Vehicle Be Delivered?

A: Typical transport times are based solely on the distance the vehicle needs to be transported. For reference, transport between New York and Los Angeles would take 7 to 10 days. There are some options that may decrease transport times, talk to one of our advisors to learn the specifics about what can be provided.Please note that carriers are restricted to regional / federal speed limits and the Department of Transportation has strict limits on how many hours per day / week a carrier may drive.Also, road conditions and weather must be taken into account.

Q: Is My Vehicle Insured During Transportation?

A: Your vehicle will be insured against in-transit damage caused by carrier negligence or equipment failure by the assigned auto shipping or car transport truck. These auto shipping and car transport trucks, by law, carry a minimum of $750,000 public liability coverage.

Q: How Do I Pay For My Auto Shipping?

A: A deposit will be taken once the carrier has been assigned. The remaining balance will be due upon delivery in the form of Cash, Cashier’s Check, or Money Order. In some cases we may charge the full balance to your credit card.

Q: Does Someone Have To Be Present For Pick-up And Delivery?

A: The short answer is no. However, for liability purposes, we strongly recommend that you have someone at pickup and delivery. It can be you, a friend, neighbor or co-worker. This person can be anyone over the age of 18 that you are comfortable giving possession of your vehicle.

Q: How Do I Get A Quote For Shipping My Vehicle?

A: You can either click here and get a free instant quote or call us at (888) 424-4420 to receive a quote from a transport pricing specialist.

Q: Can I Put Items In My Vehicle?

A: Yes! You may have up to 100 pounds in your vehicle in the trunk or in the backseat, below the window line. Please note we insure your vehicle, not what is in it!

Q: I Received My Quote And Now I’m Ready To Start Transport, What Do I Do?

A: Our transport advisors are able to assist you over the phone at (888) 424-4420. You can also book online by clicking on the “Book Now” button on any quote we have sent you via email.

Q: How Far in Advance Should I Schedule My Transport?

A: The farther in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, try to schedule your transport at least 2-3 weeks in advance. Don’t hesitate to call us last minute we will do everything we can to accommodate.

Q: When Wil I Be Charged?

A: Once a driver has been assigned to the vehicle, which is normally around 72 hours before your pickup date. The deposit or full price will be charged to your selected method of payment. The remaining payment if any, will be due based on agreed upon terms of payment.

Q: Do You Provide Tracking Information?

A: Yes, you will be provided with the carriers contact info and may call them at any time. You can also call us Call (888) 424-4420 for tracking information.

Q: Where Will My Vehicle Be Picked Up And Delivered?

A: The carrier will always attempt a door to door transport. If this is not possible, the carrier will get as close to your door as they can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks can be in excess of 90 feet long and may not be able to navigate safely in some areas. Therefore, if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet them at a large parking lot nearby, such as a supermarket.

Q: Will Route Runners Transport Vehicles and Motorcycles That Do Not Run?

A: Yes. Route Runners specializes in transporting vehicles of all types. Regardless of the vehicle’s condition, we deliver. However, we required that inoperable vehicles roll and steer. There are additional labor and fees required to transport inoperable vehicle. Specialty, classic, and exotic vehicle are welcome. Talk to an advisor to learn more.

Q: How Do I Handle A Damaged Vehicle At The Time Of Delivery?

A: While it is our intent to deliver all vehicles without damage, we understand that in rare cases accidents do happen. It is important for customers to inspect their vehicles upon receipt. If damage is noticed, customers should be sure to bring it to the driver’s attention immediately. Make sure all damage is marked on the Bill of Lading before signing it. Pictures of the damage are greatly appreciated. The carrier’s insurance company is responsible for the estimates and repair, so we must follow their process. You must alert us as soon as possible. If we are closed, leave a message and call us again in the morning. If a report is not made in a timely manner, we will NOT be able to assist you with the damage.

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