Auto Transport FAQ's
Q: When Will My Vehicle Be Picked Up?
A: For a common shipment it will typically take one to seven business days from the time your reservation has been acknowledged to locate a carrier and schedule a time for pick-up. Expedited services are available for rush shipments and time sensitive transports.
Q: When Will My Vehicle Be Delivered?
A: Based on mileage, once your vehicle has been picked up, it will often be delivered in a period from one to ten days. Transporting time may vary based on multiple deliveries. Carriers are restricted to speed and driving time based on regional and federal laws. Also, road conditions and weather are taken into effect.
Q: Is My Vehicle Insured During Transportation?
A: Your vehicle will be insured against in-transit damage caused by carrier negligence or equipment failure by the assigned auto shipping or car transport truck. These auto shipping and car transport trucks, by law, carry a minimum of $750,000 public liability coverage.
Q: How Do I Pay For My Auto Shipping?
A: All major credit cards, electronic transfer, postal money order, bank/certified check will be accepted for deposit or full pre-payment. If there is a balance due upon delivery, the auto shipping and car transport carrier will accept cash, postal money order or bank/certified check.
Q: Does Someone Have To Be Present For Pick-up And Delivery?
A: Yes, there must be someone present to accept the vehicle, provide keys and sign an inspection report. This person can be anyone over the age of 18.
Q: How Do I Get A Quote For Shipping My Vehicle?
A: You can either click here and get a free instant quote or call us at (888) 424-4420 to receive a quote from a transport pricing specialist.
Q: Can I Put Items In My Vehicle?
A: We Advise you not to, as personal items are not insured if they are damaged or reported missing. If you decide to pack personal items inside your vehicle, it must not exceed 100 Ibs and must be kept in the trunk or back seats below the window line.
Q: I Received My Quote And Now Im Ready To Start Transport, What Do I Do?
A: Our customer representatives, at (888) 424-4420, are available to schedule your transport. Contact us and we will be glad to initiate the process for you. If you received your quote through our online inquiry, you can start your shipment through the online order form located when you click book shipment on our webpage.
Q: How Far in Advance Should I Schedule My Transport?
A: The farther in advance you schedule your shipment, the more likely we will be able to meet the time requirements you desire. For best results, try to schedule your transport at least 2-3 weeks in advance.
Q: When Wil I Be Charged?
A: Once a driver has been assigned to the vehicle, which is normally on Pick-Up date or 1-3 days prior. The deposit or full price will be charged to your selected method of payment. The remaining payments are based on agreed terms of payment.
Q: Do You Provide Tracking Information?
A: Yes. Call (888) 424-4420 for tracking information.
Q: Where Will My Vehicle Be Picked Up And Delivered?
A: The auto shipping or car transport driver will get as close to your door as he can legally and safely get. Many cities have restrictions on large trucks that prohibit them from driving into some residential areas. Transport trucks are spacious and need lots of clearance to maneuver and turn around. Therefore if access to the pickup or delivery location is restricted by narrow streets, low-hanging trees or tight turns, the driver may ask that you meet the truck at a large parking lot nearby, such as a supermarket.
Q: Will Route Runners Deliver Motorcycles and Vehicles That Do Not Run?
A: Yes. Route Runners specializes in dropping off vehicles of all types. Regardless of the vehicle’s function, we deliver. However, we required that inoperable vehicles roll and steer. There is an extra $125 fee for these vehicles. Specialty, classic and exotic cars are welcomed.
Q: How Do I Handle A Damaged Vehicle At The Time Of Delivery?
A: While it is our intent to deliver all vehicles without damage, we understand that in rare cases accidents do happen. It is important for customers to inspect their vehicles upon receipt. If damage is noticed, customers should contact our office immediately. Damage should be documented on the “Bill of Lading” received from the driver. The time frame for reporting damage is short (7 days). If a report is not made in a timely manner, we will not be able to assist you with the damage.
Fast & Reliable & Nationwide Auto Transport,
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WHAT CAN WE DELIVER FOR YOU?
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We Ship Everywhere
You can be sure here at Route Runners we are up to date with the most advanced technology. We take pride in our ability to give you accurate pricing in a logistics market that is always changing. Our computers modernized software is able to give the best competitive rate that will move your vehicle. Also allowing to keep you, our dispatch and customer service team all on the same page through out the whole process.
Your complete satisfaction is our top priority. We take great pride in providing our customers with excellent service. Our staff is always reachable and available for your support by telephone or email 12 hours a day. If you have any questions, comments, or concerns, please contact a customer representative and they will be more then happy to assist you!
Reliability & Experienced Professionals
Our network of over 4,000 certified auto transport professionals includes all sort of carriers and shipping experts. Our experienced dispatch department works around the clock to make certain that every shipment is managed correctly from start to finish. We have resources available to quickly and safely transport any vehicle, motorcycle, boat, RV, ATV, snowmobile or trailer!
Auto Transport Tips
When making a reservation it is always best to book two to three weeks prior to the pick-up date. This gives our dispatch team ample time to assign a carrier to your vehicle. If you are on a time constraint, there are still no worries, our company can expedite shipping and accommodate you accordingly. Lastly, if putting items in your vehicle it is best to safely secure your goods during transportation.
Who we are
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Our clients say
They were very professional along the way as was the driver who checked in to arrange time of pick-up, and time of drop-off while on the road. We requested an enclosed truck, which was exactly what arrived at our home for our two vintage cars going from NV to TX. We had heard horror stories about companies who take your money and not deliver what you request, so we were extremely happy with Route Runners. Also know, Route Runners was very friendly over the phone and had answered all my questions in full detail. I would speak highly of to anybody I knew who need their car transported.
I've used Route Runners Auto Transport to ship my car from CA to NC (and back). It was my first time dealing with car shipping and it went very smoothly working with Route Runners! They gave me a good price and also worked hard to honor the price while searching for carriers. They are easy to get a hold of by phone and always email confirmations. Will definitely be recommending this company to friends and family for their car shipment needs.
I needed my 2006 335i BMW transported from New Jersey to Seattle. The booking process with Route Runners Auto Transport went very smoothly, and within 24 hours I had a pickup date for my vehicle. My vehicle was picked up on June 2 and delivered to my home in Seattle, WA on June 7 (within 5 days). The car was delivered in the same condition it was picked up, and all the cargo inside the vehicle was untouched and undamaged. Communication with the truck driver is easy, as you can text/call them anytime to check on the status of the delivery. I am very pleased with the ease of use and speedy delivery provided by Route Runners Auto Transport. I would highly recommend them to anyone who needs their vehicle transported quick.
All I know is I am very happy my car made it from Michigan to Florida in one piece and free of any scratches or dents. I called the driver for his status when he was in transit and was very nice to hear his updates. I was very worried at first since my car is a baby still (I've only had it a few months) so trusting my car in someone else's hands was scary!
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Your total satisfaction is our top priority.We're one of the biggest auto transport organizations in the nation. A spot we've earned by giving magnificent service and awesome competitive rates