Cancellation & Refund Policy
The option to cancel a shipping order is available at any time, at no cost with no cancellation fees as long as order has not yet been assigned (dispatched) to a Carrier (transporter). The amount paid it will be refunded to full. Refunds will be processed within 48 business hours of the cancellation request. Cancellation of an order must be submitted in writing via email sent to firstname.lastname@example.org. Route Runners Auto Transport does not accept or honor cancellations made via phone call.
Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Route Runners Auto Transport notifies Customers via email (the email provided at service booking).
Order(s) booked as "Standard" - partial payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), the partial payment will be refunded as our services have been refunded when a Carrier (transporter) is assigned (dispatched).
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Order(s) booked as "Full Pay" - full payment required:
If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched) $200.00 will be assessed as our services have been rendered when a Carrier (transporter) is assigned (dispatched). The remaining balance will be refunded in full.
You can be sure here at Route Runners we are up to date with the most advanced technology. We take pride in our ability to give you accurate pricing in a logistics market that is always changing. Our computers modernized software is able to give the best competitive rate that will move your vehicle. Also allowing to keep you, our dispatch and customer service team all on the same page through out the whole process.
Your complete satisfaction is our top priority. We take great pride in providing our customers with excellent service. Our staff is always reachable and available for your support by telephone or email 12 hours a day. If you have any questions, comments, or concerns, please contact a customer representative and they will be more then happy to assist you!
Our network of over 4,000 certified auto transport professionals includes all sort of carriers and shipping experts. Our experienced dispatch department works around the clock to make certain that every shipment is managed correctly from start to finish. We have resources available to quickly and safely transport any vehicle, motorcycle, boat, RV, ATV, snowmobile or trailer!
When making a reservation it is always best to book two to three weeks prior to the pick-up date. This gives our dispatch team ample time to assign a carrier to your vehicle. If you are on a time constraint, there are still no worries, our company can expedite shipping and accommodate you accordingly. Lastly, if putting items in your vehicle it is best to safely secure your goods during transportation.
They were very professional along the way as was the driver who checked in to arrange time of pick-up, and time of drop-off while on the road. We requested an enclosed truck, which was exactly what arrived at our home for our two vintage cars going from NV to TX. We had heard horror stories about companies who take your money and not deliver what you request, so we were extremely happy with Route Runners. Also know, Route Runners was very friendly over the phone and had answered all my questions in full detail. I would speak highly of to anybody I knew who need their car transported.
I've used Route Runners Auto Transport to ship my car from CA to NC (and back). It was my first time dealing with car shipping and it went very smoothly working with Route Runners! They gave me a good price and also worked hard to honor the price while searching for carriers. They are easy to get a hold of by phone and always email confirmations. Will definitely be recommending this company to friends and family for their car shipment needs.
I needed my 2006 335i BMW transported from New Jersey to Seattle. The booking process with Route Runners Auto Transport went very smoothly, and within 24 hours I had a pickup date for my vehicle. My vehicle was picked up on June 2 and delivered to my home in Seattle, WA on June 7 (within 5 days). The car was delivered in the same condition it was picked up, and all the cargo inside the vehicle was untouched and undamaged. Communication with the truck driver is easy, as you can text/call them anytime to check on the status of the delivery. I am very pleased with the ease of use and speedy delivery provided by Route Runners Auto Transport. I would highly recommend them to anyone who needs their vehicle transported quick.
All I know is I am very happy my car made it from Michigan to Florida in one piece and free of any scratches or dents. I called the driver for his status when he was in transit and was very nice to hear his updates. I was very worried at first since my car is a baby still (I've only had it a few months) so trusting my car in someone else's hands was scary!
Your total satisfaction is our top priority.We're one of the biggest auto transport organizations in the nation. A spot we've earned by giving magnificent service and awesome competitive rates